Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?
Specializing in traveler path-to-purchase data for over a decade, Sojern is travel's direct demand engine for thousands of brands -- from global enterprises to boutique operators -- across the hotel, airline, cruise, transportation, tourism industries, and more. Analyzing the world's travel intent signals with its proprietary data science methods, the company delivered $10B in generated bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.
Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney, and Istanbul
Sojern is seeking a Customer Success Associate to grow and retain customer relationships with our hotel partners and hotel management companies by working directly with decision makers to grow our business in the U.S.
We are looking for someone who wants to work in a fast-paced innovative company, and is passionate about putting the customer first.
As a Customer Success Associate at Sojern, you will be responsible for managing all aspects of the customer journey post purchase including but not limited to, product education, campaign setup, campaign analysis, creative consultation, and billing activities.
This role requires strong focus on delivering world class service to our Sojern Customers and consistently thinking of ways we can add value whether it be in our products, support or engagement activities.
To succeed, you must work well with people, be comfortable making data-driven decisions, and have a drive to learn!
What you bring to the table:
At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.