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Senior Director of Property Services






New York City, NY, US


About Common
Common is the nation’s leading community-driven property manager, improving city living across 6 cities and for over 600 members. Using our signature approach to perfecting the modern rental experience, Common designs and operates coliving and traditional apartments in New York City, Chicago, San Francisco, Seattle, Los Angeles and Washington, D.C.

Common’s hands-on, end-to-end property management and technology offering allows us to deliver unparalleled services that address the actual needs of today’s renter while providing significantly above-market returns for our real estate partners. This makes us the preferred choice for city-dwelling adults looking for a stress-free and all-inclusive living environment.

It’s an exciting time to be part of Common’s team. We challenge ourselves every day not just to think about ways to make city living better, but to activate on those ideas in meaningful ways. Our team is comprised of real estate professionals, designers, engineers, salespeople, marketers, client service representatives, and so much more. We work collaboratively, value self-startership, and embrace a “whatever it takes” mentality to ensure our work is done and done well.

Common was founded by General Assembly co-founder Brad Hargreaves and has raised over $65MM in venture funding.

About the Role
We are looking for a solution-oriented, customer-focused leader for our Property Services team. This individual will be responsible for the upkeep and maintenance of our properties, housekeeping services, vendor and strategic partner relationship management, and developing the operational strategy to manage a fast-growing portfolio of buildings. Reporting to the EVP Operations, this is a critical leadership role at our company and will be a thought leader to support the rest of the organization.   
  • Manage a nation-wide team across our portfolio of properties, with the goal of providing amazing customer service to our members and real estate partners
  • Hire, support, and provide performance feedback to a diverse team including regional managers, property technicians, coordinators, porters, building administrators and housekeepers
  • Full accountability and oversight for property services planning, staffing, budgeting, capital improvement priorities, and changes to methods and practices
  • Continuously focused on improving efficiency, effectiveness and scalability
  • Project manage roll outs of new technology tools/systems, processes and services
  • Manage relationships with building owners, contractors, vendors and strategic partners
  • Work with other operational leaders and the executive team to prioritize initiatives and contributes valuable insights that shape the longer-term direction of the company
  • 10+ years experience in property management or related operational leadership roles
  • Technical understanding of building systems and maintenance requirements
  • Passion for building teams and relentlessly optimistic
  • Project management skills to identify problems, scope solutions and take action on areas for improvement
  • Strong written and verbal communication skills, with the ability to break down and explain complex concepts
  • Demonstrated urgency to make changes and tenacity to overcome barriers
  • Experience managing vendors, contractors, outsourced service providers
  • Experience in Real Estate, Property Management or Hospitality is preferable
  • Ability to travel to remote markets
What We Offer
Common truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as paid vacation and sick time, medical, dental and vision insurance, Company paid life insurance, Company paid STD/LTD Insurance, FSA + HSA options, commuter transit benefits, generous paid parental leave (up to 16 weeks!) and a 401K. Additional benefits such as Company equity, paid holidays, weekly team lunches + weekly happy hours, a fully stocked kitchen, flexible working hours, job training + development opportunities + a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees needs are being met.

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, sexual orientation, gender identity or expression, legally protected physical or mental disability, military or veteran status or any other basis protected under applicable federal or state law.

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