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TITLE

 

Technical Account Manager - Dublin/EMEA

COMPANY

 

Exabeam

LOCATION

 

Dublin, IE

Description

Exabeam is looking for a Technical Account Manager to be responsible for building and maintaining post sales relationships with Exabeam's largest and most valuable customers.  You will serve as a trusted advisor, ensuring successful adoption, usage, and growth.

Responsibilities

    • Manage a portfolio of clients
    • Build strong and positive relationships with clients at various levels
    • Log any bugs or feature requests in the bug and feature handling system
    • Ensure client’s support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements
    • Feedback any important client information to Client Services Team
    • Identify, prepare, and perform any training/knowledge needs for clients and colleagues

Qualifications

    • 5+ years professional experience in a technical customer facing role
    • Experience in security operations/consulting
    • Previous experience in project/program management
    • Must have Linux Command Line proficiency
    • Programming languages and scripting skills are an advantage
    • Solid client facing personality
    • University degree or equivalent experience
    • Excellent problem solving skills and analytical mind set
    • Excellent written and spoken communication skills

Apply for the job

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