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Product Manager - Operator Experience, Self-Driving






San Francisco, CA, US


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

As a Product Manager for our Operations Technology team, you are building products for how the “rubber meets the road” in the self driving world. As the size and variety of SDV fleets operating on the Uber network increases, so will the operational complexities. To be successful, it is critical for our team to partner with autonomy engineering and operational stakeholders to enable increased automation, effective testing and validation, and lean, real-time monitoring that maintains a high ratio of vehicles to remote operators.

What You'll Do

  • Drive product vision for how Uber ATG Operations test and validate autonomy capability, including HMI for in-vehicle operators, and web apps for remote operators
  • Research existing application ecosystem, personas and user needs to drive cohesive user experience
  • Define efficient workflows across multiple products, creating safe and cohesive interactions between in-vehicle and remote operators
  • Partner with design and engineering to build real-time, highly reliable web applications for internal and external customers
  • Build dashboards that measure key health & performance metrics of Uber's self-driving testing
  • Work closely with Uber ATG and future 3rd party Operations stakeholders to capture customer needs
  • Define success metrics that demonstrate improvements in automation, operational efficiency and fleet utilization
  • Influence the types of roles / user personas / physical work space required to manage Self-Driving Vehicles


What You'll Need

  • You are savvy in leading product development direction (mobile and web apps), but equally interested in seeing software in action in the physical world.
  • You can roll your sleeves up to work alongside operations teams, while clearly articulating voice-of-customer needs to executive leadership.
  • While our autonomy teams work to engineer the self-driving system, you will be the catalyst to put these vehicles to efficient use on the track and road.


Bonus points

  • Experience in Self-Driving Vehicle Industry
  • Experience working with remote operations
  • Experience working with / building IoT platforms or applications 
About the Team

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


At Uber, we believe technology has the power to make transportation more efficient, accessible, and safer than ever before. Self-driving technology has the potential to make these benefits an everyday reality for our customers, but it’s not going to happen overnight.  Building best-in-class self-driving technology will take time, and safety is our priority every step of the way. Operating inclusively and transparently, while displaying responsible behavior in a structured development are critical to safety. We at ATG seek candidates who will role model these values.

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