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TITLE

 

Technical Program Manager - Driver Access

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

 

The Uber Technical Program Management (TPM) team plays a critical role executing high-impact company-wide initiatives and continuously improving process to increase the effectiveness of our product and engineering organizations. We work with the engineering organization while partnering with Product, Platform, Data Science, Operations, and others across Uber to drive programs and initiatives to be successful.

 

Driver Access is one of the most critical parts of our core Ridesharing business enabling millions of drivers and couriers across the world to utilize Uber for a flexible, reliable way to earn money.

 

Drivers form the backbone of the platform and to help them get the most out of Uber we are looking to fill two positions focused on the Driver Access domain:

  • The first position is focused on driving the technical roadmap and adoption of the new access platform to enable seamless onboarding for all Uber services and improve our innovation velocity.
  • While the second position will focus on the critical area of compliance, building customer-centric compliance screening and re-onboarding features.
What You’ll Do
  • TPMs move fluidly from the big picture to details so that the team can deliver complex and strategic cross-functional projects, often with tight deadlines. You are a bridge and a connector for the company. You are intuitive, focused, driven, organized, insightful and productive. You break through communication issues and effectively develop relationships with stakeholders at all levels of the organization. You build trust across the organization. You are not afraid to be direct, but you strive to act with empathy and integrity.

     

    TPM work involves the following:

     

    • Project manage complex and large scale cross-team, cross-functional initiatives. Interface with engineering managers and engineers to estimate work efforts, define milestones and manage resources. Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders. Engage and energize the project teams to achieve aggressive goals.
    • Proactively remove obstacles to drive momentum and progress. Identify communication gaps, manage issue escalations and provide support to teams balancing competing priorities. Drive results proactively.
    • Understand technical implementation at the architecture level and propose technical alternatives when necessary. Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge.
    • Help manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program / project plans (including roadmaps, funding planning, resource planning and hiring goals).
    • Continuously improve and scale the organization. Implement continuous improvements to the engineering organization and the program management process. Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization. Improve product development and delivery. Mentor project management skills within our engineering leadership team.

     

    Here are the skills and experiences we’re looking for:

     

    • Minimum of 3 years experience as a Technical Program Manager or engineering manager in a software, SaaS, or systems development environment.
    • Solid technical aptitude and an ability to understand technical designs, challenges and risks. Engineers enjoy working closely with you.
    • Experienced in project management. Familiar with both Agile and Waterfall methodologies and able to apply them where best suited.
    • Excellent written and verbal communication skills and exceptional emotional intelligence. Ability to influence and motivate people across a broad variety of job functions through your relationships.
    • Strong organizational skills to juggle many tasks without losing sight of the highest priority items.
    • Ability to understand complex concepts and make reasoned decisions objectively.

    Desired but not required:

     

    • Computer Science degree, or related field.
    • Worked at a high paced, fast growing, scrappy tech startup.
    • Technical program management experience at an established company with a strong TPM team.
    • Developer experience, including writing, testing and deploying code.

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