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TITLE

 

Tier 2 Technical Support India

COMPANY

 

Singular

LOCATION

 

Bangalore, IN

Description

Singular seeking a Technical Support Engineer for our Bangalore, India office with exceptional technical, organization and communication skills to join our growing team. You are a customer-focused individual responsible for handling customer and partner support and technical integration activity. You have exceptional technical aptitude, with precise written and verbal communication skills. You find it easy to speak to technical and non-technical audiences alike. You are highly energetic and are able to think quickly in a customer-oriented environment.

 

Responsibilities:

  • Serve as primary technical support contact for Singular's customers, partners, and internal teams including complex technical troubleshooting and problem solving.
  • Work closely with Support, Product and Engineering teams to improve and grow the product offering.
  • Serve as an advocate for customers with the product organization.
  • Become an expert in mobile and Singular’s product offering.
  • Play a significant role in the growth and development of our customer support competency

REQUIREMENTS

  • Technical bachelor degree, an advanced degree is a plus
  • Experience in mobile advertising analytics is a plus
  • Experience with mobile development or support
  • 2 to 3 years experience working as a professional services consultant, customer support engineer, product support.
  • Hands­ on experience working with a variety of software products in production environments
  • Ability to write scripts, regular expressions, SQL queries, etc.
  • Very good understanding on app server logging/debugging mechanism
  • Mobile testing (iOS, Android and SDK) experience is a big plus
  • Knowledge of HTML, HTTP, REST API call protocols and formats and HTTP trace/debugging

 

Desired Skills:

  • Excellent analytical and problem-solving skills
  • Strong skills in data analysis/manipulation
  • Self-starter – able to come up to speed on complex, challenging concepts with minimal assistance
  • Previous experience in a B2B SaaS company – an advantage
  • Ability to quickly context-switch between multiple complex work streams.
  • Leverage domain knowledge and deep product skills to quickly gain understanding of the intent of a delivered solution.
  • Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
  • Client-focused attitude — a customer advocate.
  • Team player with solid communication and presentation skills.

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