- Responsible for manning level, preparing roaster, formats, public relations, plaza inspection & revenue leakage control by various feedback & surprise checks.
- Ensuring effective staffing planning for optimizing manpower & its utilization, reducing wastes for enhancing productivity and profitability.
- Taking care of End User complaints at the Toll Plaza and ensuring their satisfaction.
- Monitoring and Investigation of Discrepancies, Shortages, Mis-classification, Exemption and Violation on daily basis to keep it at minimum label levels to check against pilferage and leakage of revenue.
- Monitoring of Daily, Weekly and Monthly reports to detect any malpractices at the toll plaza
- Ensuring that prompt service is provided to maintain a smooth flow of traffic at the Toll Plaza.
- To ensure smooth traffic flow through monitoring software and compare by other tools.
- Preparing & compiling various weekly/monthly MIS reports pertaining to process, and productivity.
- Ensure a permanent and responsive supervision from the control room in order to provide a communication link between operatives on the toll plazas,