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Technical Writer



Act-On Software



Portland, OR, US


This role works with our Engineering teams to gather product knowledge and create detailed, usable documentation.



  • Writes, organizes, and curates technical content about software features, capabilities, and troubleshooting
  • Creates high-quality internal documentation for consumption by technical staff; creates materials that can be adapted to customer-facing guides for customers
  • Utilize strong writing, editing, and communication skills to present technical information in a format that is easy to understand and meets the functional goals of the intended audience
  • Works directly with Engineering and Product teams and process owners to collect information required for preparation of documents and develop a strong technical understanding of the software
  • Helps to create company documentation strategy, creating processes to organize documentation and assisting technical teams with knowledge capture
  • Works independently and cross-functionally under general supervision


  • Excellent writing, editing and communicating skills.
  • Understanding of what makes documentation clear and effective.
  • An affinity for managing and writing systems and software documentation.
  • Great teaching skills that translate into amazing written work.
  • Familiarity with Web Applications and general system and software development concepts, processes.
  • Experience with Atlassian tools e.g. Confluence and its Markdown language
  • Experience using Git, HTML/CSS, and at least one programming language (though this does not need to be from a professional context).
  • Experience with working in an agile development community.

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