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TITLE

 

Associate Product Manager, E-Commerce

COMPANY

 

Minted

LOCATION

 

San Francisco, CA, US

Description

Minted is looking for an Associate Product Manager, E-Commerce to join our Product Management team.  This is an amazing early career opportunity for a bright and analytical person with strong consumer and product instincts looking to gain their first experience in Product Management.  
 
This role will play a critical function on the E-Commerce product team helping manage and maintain overall site quality.  Quickly becoming an expert in Minted’s customers, products, and shopping experience, you will leverage this expertise to be a strong organizational advocate for the consumer and effectively own the processes that identify, prioritize, and address the most important site issues impacting our customers and business.
 
This individual will help drive important process improvement initiatives, developing a strong working understanding of product management operations and execution, and have an invaluable opportunity to ‘learn the ropes’ supporting more senior team members during various phases of exciting product roadmap initiatives.

You will:

    • Keep the company roadmaps up to date each day, recording all changes, and assisting the VP Product Management in managing and communicating the roadmaps.
    • Develop, publish, and maintain easy-to-reference repositories for all critical product documentation (specifications, feature and product descriptions) including document creation and updates where gaps exist
    • Own and manage consolidation of all bugs, errors, and site issues surfaced through: customer service, customer contacts and feedback emails, internal employees, automated error and latency monitoring, your own regular site shopping
    • Review, reproduce, and understand all issues and work with members of the product team to gather qualitative and quantitative data to help prioritize these issues
    • Create, maintain and groom the prioritized backlog of all issues: documenting the source of input, quantified customer impact, and all relevant details from the initial reported issue; deep dive into root causes for top issues, write jira stories and acceptance and automation testing criteria for issues at the top of the backlog
    • Lead deep, detailed analysis of customer feedback to develop important conclusions on top drivers of customer contacts and recommendations for contact rate reduction
    • Perform customer research through contact analysis and onsite monitoring tools Interview and capture business requirements from internal stakeholders
    • Research and document competitive offerings and functionality
    • Manage and update requirement documentation
    • Assist with test case development and detailed feature and product testing
    • Write release notes and train internal stakeholders on new features

You Are:

    • A strategic, consumer-centric thinker.  You are a superb strategic thinker who has proven the ability to identify new opportunities.  You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies.
    • Results oriented.  You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment.
    • A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly.
    • Receptive to change.  You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
    • A collaborative thinker.  You enjoy an environment that has been structured for collaboration and interdependence, drawing on strong functional areas to build your business.
    • A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals.

You Have:

    • Bachelor’s degree
    • Strong interest in retail and E-Commerce with a passion for creating great consumer experiences
    • Highly analytical and structured thinking with strong problem-solving skills and bias for data-driven decision making
    • Natural curiosity for technology and instincts for what makes a great digital experience
    • Excellent verbal and written communication skills: you effectively synthesize, visualize, and communicate your ideas to others
    • Effective collaboration abilities: you partner well and win credibility quickly with others
    • Proficiency with Google collaboration suite: Docs, Slides, Sheets
    • Experience with Jira, Trello, Confluence or other use case management tools is a plus
    • Experience with SQL and Excel modeling is a plus
    • Experience with Adobe’s Creative Cloud or other design tools is a plus
About Minted
 
Minted is a design platform whose mission it is to bring the best in independent design to consumers everywhere. The company's art, stationery, and textiles products have reached over 40 million homes worldwide.
 
Minted uses technology to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
 
Minted is headquartered in San Francisco, CA and currently employs 350+ full-time employees plus additional temporary workers during the holiday season. The company has raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners.  Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.
 
Minted is an Equal Opportunity Employer that is committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider for employment all qualified applicants with arrest and conviction records. Minted participates in the E-verify program.

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