About the Role
Community Operations is pioneering how Uber manages rider and driver partner support around the globe and we’re looking for a Project Manager to join our Rider Trips team.
You’ll be responsible for leading projects that improve the overall quality of customer support for account and payment related issues for riders in the US and Canada markets. You will work closely with the other members of the team, including analysts and content managers, to define and implement the desired service experience in our region. You will also be expected to work closely with our stakeholders in Operations and Product, and to work with our Global and Regional Community Operations teams towards shared goals.
As a Project Manager for Rider Trips, you will advance initiatives throughout the organization by steering interdepartmental and cross functional teams to integrate process and technology improvements, as well as work closely with external stakeholders to stay up to date with the newest trends and launches. You’ll need excellent stakeholder management, organizational, and problem-solving skills, as well as the ability to clearly communicate and present information to seek buy-in.