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TITLE

 

Client Relationship Manager

COMPANY

 

Lending Club

LOCATION

 

San Francisco, CA, US

Description

LendingClub (NYSE: LC) was founded in 2007 under the belief that a technology and data-driven marketplace can improve the way people access and invest in credit, creating value for both sides. Since then, we've helped millions of Americans take control of their debt, pursue their dreams, and invest in their future – all in a fair, transparent, and affordable way. Today we’re the world’s largest online credit marketplace, facilitating billions of dollars in loans annually, and we’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality.

 

 

 

About the Role

 

We are looking to hire an ambitious Relationship Manager to lead post-sales relationships with our bank and institutional investors. It is critical to maintain strong relationships with these partners as they provide a bulk of the capital on our platform.
In this role, you will provide a phenomenal onboarding experience and work cross-functionally and across all levels of the organization in delivering LendingClub and its products to our investors. You will build trusting relationships, leading to additional investments and willingness to partner on new opportunities, as well as develop strong rapport with internal partners to maintain their support in meeting our investors’ needs.
You will have opportunities to collaborate with others, form intelligent opinions, and help drive good decisions throughout the company. You will also identify where there are opportunities for the business to do things differently, be encouraged to run with new ideas, and have the chance to drive your own projects from inception to completion.
This is an exciting opportunity to join a driven team at a dynamic company, and to get significant experience and exposure across the firm.

 

 

What You'll Do

 

  • You have experience in handling customer inquiries and find fulfillment in solving business problems, picking up new tools, and thinking strategically
  • You can juggle multiple projects simultaneously amid competing deadlines and drive all the projects through to completion on time
  • You are organized, with exceptionally strong orientation to detail, planning skills and process management skills – small mistakes can have big consequences!
  • You have high EQ and are a clear communicator – verbal and written – demonstrating an uncanny ability to act as the voice of the investor internally at LendingClub and act as the voice of LendingClub with our investors
  • You have excellent people skills and an ability to work effectively with business leaders including at the SVP/CFO/CEO level
  • You are known as a high-energy, positive teammate who “gets stuff done”
  • You are a self-starter and can create your own structure to get things done
  • You have an unusually high bias towards ownership
  • You enjoy working in a complex, fast-paced environment

 

 

About You

 

  • 3-5 years of relevant work experience, ideally in the Financial Services or Consulting industries
  • Experience in Customer Success, On-Boarding, Sales, and/or Project Management functions
  • Proficiency in Excel and PowerPoint
  • Bachelor’s degree required
  • SQL knowledge (preferred)


LendingClub is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system​.

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