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TITLE

 

Technical Writer

COMPANY

 

Lending Club

LOCATION

 

Lehi, UT, US

Description

LendingClub (NYSE: LC) was founded in 2007 under the belief that a technology and data-driven marketplace can improve the way people access and invest in credit, creating value for both sides. Since then, we've helped millions of Americans take control of their debt, pursue their dreams, and invest in their future – all in a fair, transparent, and affordable way. Today we’re the world’s largest online credit marketplace, facilitating billions of dollars in loans annually, and we’re leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality.

 

 

 

About the Role

 

Technical Writer Role Description
As a Technical Writer, you’ll take complex financial and technical concepts and communicate them clearly as standard operating procedures (SOPs), policies, release announcements, and customer communications. You will gather information on business processes and develop documentation in Confluence. Juggling multiple projects and driving their successful and timely completion is your forte. You’ll work across teams to collect information, distill and clarify this information, and produce complete documentation that is both easy to follow and easy to use. You welcome technical challenges; you strive to develop industry-leading deliverables that create a great user experience. As a Technical Writer, you will:

• Evaluate existing business processes and translate into accurate, consistent, and concise documentation that follows a logical flow
• Quickly learn, understand, and communicate complex concepts to internal and external audiences
• Plan, write, edit, and improve content, including standard operating procedures, policies, and direct customer emails from conceptual stage to deployment and then ongoing maintenance
• Analyze existing and new content for reuse and single-source opportunities
• Coordinate and lead meetings with subject matter experts (SMEs) and stakeholders
• Collaborate with business owners, business analysts, product managers, legal, and compliance
• Share your work and provide feedback to colleagues

 

 

What You'll Do

 

Must haves:

  • Bachelor’s degree with 3+ years technical writing experience, with 1+ years preferred in financial services
  • Have strong written communication and time management skills—the ability to balance high-quality work standards against time constraints
  • Exceptional thoroughness, attention to detail, and systematic writing process
  • High-energy, positive, and flexible team player that collaborates well to achieve consensus
  • A self-starter who can work in a dynamic, fast-paced environment with tight deadlines
  • Experience in Confluence, JIRA, OmniGraffle, and graphic editing tools
  • Portfolio of original content, along with proven experience writing documentation that is easily understandable to a wide audience

 

 

 

About You

 


LendingClub is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system​.

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