About the Role
As the Elevate Support Program Leader for the US & Canada, you will serve as a process-design expert who will, in short order, establish and begin executing Uber’s short and long-term customer support plan for multi-modal air transportation. You will advance initiatives throughout the organization by steering interdepartmental and cross functional teams to develop standard operating procedures, as well as work closely with external stakeholders to stay up to date with the newest plans and launches. You'll need excellent stakeholder management, organizational, and problem-solving skills, as well as the ability to clearly communicate and present information to seek buy-in.
The role is centered on continual improvement and high quality. It requires a highly versatile and well rounded leader, someone who can create and drive strategy but also roll up their sleeves and get their hands dirty. It's the intersection of leadership, creativeness, and problem solving that makes the Elevate Support Program Lead an exciting and challenging job.