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Sr. Big Data Support Engineer






Santa Clara, CA, US


Qubole, the leading cloud-agnostic, big data-as-a-service provider, is passionate about making data-driven insights easily accessible to anyone. Qubole delivers the industry’s first autonomous data platform. The cloud-based data platform, Qubole Data Service (QDS), removes the burden of maintaining infrastructure of multiple big data processing engines, and enables customers to focus on their data. Qubole customers process nearly an exabyte of data every month. Qubole investors include Charles River, Institutional Venture Partners, Lightspeed, Norwest, Harmony and Singtel Innov8. 

What you'll be doing

    • Simply stated, you will be providing superior and professional engineering support to Qubole customers
    • Provide end-to-end ownership of resolving customer issues, including meeting and beating customer-committed Service Level Agreements (SLA’s)
    • Perform deep troubleshooting of issues including replicating customer configurations to help identify the root cause from anywhere within the Qubole product stack or customer cloud environment
    • Collaborate effectively with other teams in Qubole including Engineering, Operations and Field teams to drive issue resolution and implement systemic improvements for Qubole customers
    • Execute on team improvement initiatives which drive tremendous benefits to Qubole customers including tools, process, documentation and other innovation projects
    • Perform senior-level team functions: queue management, team mentorship, metrics development and analysis
    • Actively participate in the Support Engineering 12 x 7 on-call rotation schedule

Required experiences and skills

      • Bachelor's Degree in computer science or equivalent plus 3-4+ years of relevant experience or Masters Degree in computer science or equivalent plus 6+ months of relevant experience
Technical Skills Requirements
      • Troubleshooting complex software applications
      • Linux system fundamentals
      • System and application log analysis
      • Cloud knowledge in at least one of the major public cloud vendors
      • Complex SQL analysis, construction and troubleshooting
      • Java application and JVM troubleshooting
Interpersonal Skills Requirements
    • A passion for delivering a great support experience to customers
    • A team player mentality where success only comes from delivering value as a strong team
    • Effective written and verbal communication skills for working with customers and internal stakeholders
    • English fluency

Having these will set you apart as a candidate

    • Experience working in a global support organization
    • Experience with writing, enhancing and supporting Python programs
    • Experience with company-supported Big Data technologies including Hadoop, Hive, Spark, Presto, Airflow
    • Experience with writing and enhancing Java applications
    • ITIL certificationFluency in multiple languages

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