Senior Customer Success Engineer at Weka.io
Tel Aviv, IL

Team Responsibilities Description

As Senior Customer Success Engineer, you and your team will be responsible for Weka’s post sales success. To ensure such success, the team would be responsible for the following:

  • Bridging between the customer and R&D whenever current product state or documentation do not match the customer expectations.
  • Handle support cases raised by customers
  • Resolve customer issues by working with the customer and if needed with R&D
  • Providing feedback to R&D and help prioritizing bugs, usability issues, etc.
  • Providing back office support for pre-sales engineers, partners and resellers
  • Certification and benchmarking the Weka file system with various applications
  • Keep track of installed systems via Weka's remote monitoring and proactively identify needed actions

 

Qualifications

Mandatory qualifications:

  • Hands on experience in supporting Linux based enterprise infrastructure products (storage, networking, virtualization, security, etc)
  • Being familiar with Linux OS installation and management
  • Past experience in support and customer interactions for storage products

 

Preferred qualifications:

  • Past experience in Networking
  • Past experience in early stage start-ups

 

Geography, Travel and General Terms

  • Position is in Tel Aviv
  • Infrequent customer related travel might be needed
  • Travel to CA once a year to meet the San Jose, CA support team
  • Our support SLA with customers is 24/7, and hence emergency standby is an integral part of the requirements. Coverage is handled by teams in Tel Aviv and CA

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