Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Pre sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.
Minimum Requirements Education
- Associates degree or equivalent experience.
Knowledge, Skills, Abilities, Experience, or Characteristics
- Two years of experience in clerical/administrative support experience, account management, customer service, project management, and/or sales.
- Superior knowledge of Microsoft Word, Excel, and PowerPoint, or comparable software.
- Must have strong organizational, customer management, written and oral communication skills.
- An independent worker with ability to perform multiple tasks
Helpful / Preferred
- Experience working with databases is preferred.
Physical and Mental Requirements
Job is physically comfortable; individual has discretion about walking, standing, etc. Job requires a high level of judgment, analytical ability and creativity, such as investigating moderately complex problems or situations, analyzing information and recommending solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Some travel may be involved for both training and customer facing issues.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Equal Opportunity Employer - M/F/V/H