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TITLE

 

Account Specialist, Appriss Health

COMPANY

 

Appriss

LOCATION

 

Jeffersontown, KY, US

Description

 

Maintains direct contact with customers before and/or after the sale. Supports sales team by developing and maintaining positive customer relations (CRM) with clients/customers, which can substantially affect service and/or product revenue(s). Works with various departments to meet maintenance services sales goals. Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management. Focus of work may be in pre-sale or post-sales or both. Pre sale: Responds to customer inquiries to determine appropriate product literature and pricing schedules; influences production and shipping schedules; recommends price changes based on company/customer relationship; recognizes new business opportunities. Post sale: Responds to customer inquiries (RMA, status, delivery, etc.). Resolves production scheduling and shipping or invoicing problems; determines validity of warranty claims and schedules repair resources; changes production and shipping schedules; and recognizes add-on business opportunities.

Minimum Requirements Education

  • Associates degree or equivalent experience.

Knowledge, Skills, Abilities, Experience, or Characteristics

  • Two years of experience in clerical/administrative support experience, account management, customer service,   project management, and/or sales.
  •  Superior knowledge of Microsoft Word, Excel, and PowerPoint, or comparable software.
  •  Must have strong organizational, customer management, written and oral communication skills.
  •  An independent worker with ability to perform multiple tasks

Helpful / Preferred

  • Experience working with databases is preferred.

Physical and Mental Requirements

Job is physically comfortable; individual has discretion about walking, standing, etc. Job requires a high level of judgment, analytical ability and creativity, such as investigating moderately complex problems or situations, analyzing information and recommending solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Other

Some travel may be involved for both training and customer facing issues.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Opportunity Employer - M/F/V/H

 

Qualifications

Behaviors

 

Preferred

Functional Expert: Considered a thought leader on a subject

Team Player: Works well as a member of a group

Innovative: Consistently introduces new ideas and demonstrates original thinking

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

 

Preferred

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Experience

Required

3 years: Customer Service experience required dealing directly with customers either by telephone or electronically. Demonstrated experience with existing customer accounts, processing client specific requests, recording customer inquiries and transactions, and resolving customer issues.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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