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TITLE

 

Senior Associate - Customer Success

COMPANY

 

Capillary

LOCATION

 

Bangalore, IN

Description

About the company

Capillary's technology solutions help businesses get ahead of the digital evolution and stay 'Always Consumer Ready'. The experience platform integrates Artificial Intelligence and Machine Learning to make it easy for brands to get deep understanding and insights into their consumers, engage consumers through personalised 1:1 communication, provide easy and connected cross-channel commerce experiences and build loyalty to reward and retain their best consumers.

 

Over 300 marquee brands across 30+ countries, including Pizza Hut, VF Brands, Walmart, Al-Futtaim, KFC, Starbucks, Madura Garments, Courts and Samsung, trust Capillary to enable easy and seamless consumer experiences. With over 300 million consumers and 25,000 stores on the platform, Capillary is Asia’s leading SaaS product company. Over 700 Capillary associates across 11 global offices are continually innovating to find new ways for brands to make their consumers lives easier, and experiences memorable.

 

Founded in 2008, Capillary is backed by Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures.

 

For more information, visit www.capillarytech.com 

About the role

Senior Associate - Customer Success

Description

Key Responsibilities:

  • Works effectively both independently and as a member of a cross functional team
  • Act as an Analytics Consultant for providing solutions to Clients’ business needs.
  • Collate the data into coherent and logical structures to produce periodic as well as one-off analyses to aid the decision makers
  • Supporting the analytics needs of business by analyzing data from multiple sources including Capillary CRM data & the external data from the clients.
  • Collate the data into coherent and logical structures to produce periodic as well as one-off analyses to aid the decision makers.
  • Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client.

 

Desired Skills And Experience:

  • Candidates with 2 - 4 years of relevant experience in Analytics consultancy
  • Prior experience in data analytic tools & delivering presentations to the client
  • Experience in handling Client in USA/Europe/Asia – Pacific markets for analytics deliverable with at-least 2 years of Client exposure will be a plus
  • Aptitude for problem solving and quantitative skills
  • Good written and interpersonal skills
  • Knowledge of at-least one data analysis platform : SAS / R / SQL and expertise in MS Excel & MS PowerPoint is a must
  • Experience of working on Advanced analytics (Statistical modeling)
  • Able to prioritize and execute tasks in a high-pressure environment
  • Self motivated, Inquisitive and curious, Goal-oriented, detail-oriented, ambitious, and strong ability to follow-through on commitments

 

Personal Attributes:

  • Excellent Logical ability
  • Good written and interpersonal skills
  • Able to prioritize and execute tasks in a high-pressure environment
  • Experience in working in a team-oriented, collaborative environment
  • Self motivated, Inquisitive and curious, Goal-oriented, detail-oriented, ambitious, and strong ability to follow-through on commitments

 

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