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Customer Success Manager, Uber Eats






New York City, NY, US


At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

  • Internal and External Advocate. Be the restaurant’s go-to person and navigate internal processes to provide the best outcome for the client and our market
  • Bring your analytical A-game. You’ll be building business models, performing analysis with the enterprise ops analyst to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we’re driving toward the best possible outcome
  • Handle the big picture, and the tiny details. You’re organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
  • Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
  • Read between the lines. You’ll be working with stakeholders from various teams such as product, marketing, operations, legal, finance etc.
  • Support Senior Success Manager with day-to-day interactions of top tier partners
  • Employ critical thinking and creative problem-solving skills to navigate relationship


What You’ll Do

  • Manage a portfolio of Enterprise Restaurant Partners
  • Working with partner on expansion and marketing initiative to provide thought-leadership
  • Conduct quarterly Business Reviews with partner to assess performance
  • Working cross-functionally to enrich the existing Enterprise ecosystem


What You’ll Need
  • 4 Minimum Years of Experience in an Account Management role

Apply for the job

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