Accounts Receivable Manager at Udemy
San Francisco, CA, US
The Accounts Receivable Manager is responsible for accounts receivable and collections of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position is part of a newly established team and will report into the Director, Revenue Operations.    
You have a high attention to detail and enjoy working both with internal teams across various functions and interacting with customers.  You are a proven collector who is organized, can prioritize accounts and workload, and can manage a portfolio with minimal daily oversight.    

Here's what you'll be doing:

    • Reviewing open accounts for collection efforts.
    • Making outbound collection calls in a professional manner while keeping and improving customer relations.
    • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
    • Collect customer payments in accordance with payment due dates.
    • Identify issues attributing to account delinquency and discuss them with management.
    • Review and monitor assigned accounts and all applicable collection reports.
    • Provide timely follow-up on payment arrangements.
    • Email correspondence to customers to encourage payment of delinquent accounts.

We’re excited about you because you have:

    • 6+ years of corporate collections experience including interaction with Enterprise customers.
    • Strong communication, problem solving and analytical skills required
    • Ability to work independently and to adapt to a fast changing environment.
    • Must have attention to detail with an eye for accuracy.
    • Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
    • Thorough knowledge of Salesforce and Netsuite preferred
We believe anyone can build the life they imagine through online learning. Today, more than 30 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), and São Paulo (Brazil).


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