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TITLE

 

Customer Success Analyst

COMPANY

 

Qventus

LOCATION

 

Mountain View, CA, US

Description

Qventus is looking for an energetic, personable and quick-learning Customer Success Analyst to help build, support and expand our new use case development infrastructure and client implementations. Working closely with Customer Success and Product Management leadership. The successful candidate will play a critical role in supporting the planning, design, execution and operations of our new use case process and support client implementations.
 
Requirements:
 
Strong interpersonal skills and demonstrated ability to manage customer relationships.
2-3 years of professional consulting experience and a top consulting firm.
A track record of applying strong quantitative and analytical skills in prior roles.
Basic technical understanding - with a desire to expand his/her technical knowledge.
Experience in industrial engineering and/or hospital and healthcare operations.
A passion for fixing our healthcare system.

The Customer Success Analyst will help develop strong relationships with key clinical leadership and users in our client hospitals and understand their operating environment / clinical needs. This will include the following:

      • This person will be expected to think creatively about client feedback and ideas as part of new use case development projects.
      • Work with product management to deliver clear, high-fidelity specs to engineering for development and then work with engineering through delivery.
      • He/she will also be a resource to the project team during deployments at new clients and will work closely with end users and technical staff to properly configure our software and ensure all important use cases are addressed.
      •  Once the software is deployed, he/she will maintain periodic contact with users to foster broader use of the full feature suite and troubleshoot any specific user issues. 
 
 
Qventus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

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