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TITLE

 

Relationship Manager- Oakland, CA or Pittsburgh, PA

COMPANY

 

Turnitin

LOCATION

 

Pittsburgh, PA, US

Description

OVERVIEW

Turnitin is seeking a Relationship Manager to join our K-12 Sales Team. We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

The Relationship Manager is responsible for managing a portfolio of current customers, ensuring district and school licenses are renewed. The Relationship Manager engages as an advisor, and works closely with each district to ensure their success through regular calls and communication. You are also responsible for expanding Turnitin’s presence in each district through expansion of existing products, training and professional development, and the introduction of new products.

RESPONSIBILITIES:

  • Ensure an excellent experience with Turnitin by proactively working with existing accounts to improve adoption and usage of Turnitin products.

  • Manage renewals, professional services and new business growth within existing accounts.

  • Communicate and collaborate effectively across all internal teams

  • Proactively assess, clarify, and validate customer requirements and satisfaction by engaging key customer contacts in scheduled health checks

  • Conduct needs assessment and license usage analysis for renewals in order to promote products and services which improve and expand the customer experience

  • Inform accounts about features and benefits of products and services on a regular and proactive basis using a consultative sales process.

  • Document account needs and feedback, and share with sales leadership.

  • Ensure that accurate monthly, quarterly and annual forecasts are provided to manager

  • Demonstrate proper use and knowledge of Turnitin specific systems (Salesforce, usage reports, Zoom, etc)

  • Follow established processes, procedures and use of support materials to ensure efficiency and effectiveness in meeting each customer’s unique needs

  • Develop professional growth by reviewing trade publications, establishing and leveraging personal networks and participating in professional organizations and events

  • Demonstrate initiative to improve understanding of educational trends and legislation in territory.

 

Qualifications

REQUIRED EXPERIENCE / BACKGROUND

  • BA/BS degree required

  • 1-3+ years of experience in an account management or similar role preferred

  • Results driven self-starter

  • Strong interpersonal, communication and negotiating skills

  • Strong written communication skills

  • Excellent phone presence

  • Proven ability to work effectively with a team

  • Understanding of the educational technology industry

  • Familiarity with use of Apple computers and business applications (e.g. Gmail, Google calendar, Google docs, MSWord, Excel, PowerPoint, Salesforce.com

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Additional Information

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment without regard to race, color, ancestry, national origin, age, gender, sexual orientation, gender identity, age, religion, creed, disability, medical condition, genetic information, marital or veteran’s status.

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