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TITLE

 

Program Manager, Sales Systems, Uber Eats

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

You’ll be owning global data quality and data ingestion initiatives for our Global Sales Systems for our Uber Eats Restaurants organization. You will be managing and leading a team tasked with building out the world’s leading Restaurant Database, and partnering with our Restaurant Analytics team to feed our sales team data-driven insights.

What You’ll Do

 

  • Manage the programs and projects to scale effective Sales and Account Management practices by cataloging and identifying process optimization opportunities, improving data quality, and developing systems to increase Restaurant success, acquisition channel productivity, and account management effectiveness
  • Manage a data-driven, transparent, and inclusive process to develop, garner buy-in, and resource a prioritized project roadmap to develop new and revamp existing Sales/Account Management processes and systems
  • Drive projects to optimize processes and systems including gathering business requirements, scoping and resourcing projects, partnering with Business Systems to design and execute build out, update training and documentation with Sales Enablement, and proactively communicate to facilitate successful rollout
  • Design processes and systems that are globally scalable with a strategic level of customization to accommodate the needs of Sales and Account Management teams that differ across sub-regions, Restaurant segments, and Restaurant lifestage
  • Establish reporting and business review rhythms to drive visibility of the health/productivity of existing processes, identification of processes to suitable for broader adoption, and progress of the project roadmap
  • Collaborate and closely partner with Sales, Marketing, Sales Enablement, Business Systems, Product, Analytics & Data Science, Data Engineering, Legal/Compliance to ensure successful initiatives

 

What You’ll Need

 

  • A minimum of 8 years of experience in B2B organizations working cross-functionally with Sales organizations (Sales Enablement, Operations, Product, Marketing, and Data Science) in both mature and high growth start-up environments
  • A minimum of 5 years of experience in managing internal process and systems teams with a high degree of proficiency in process design and optimization, program and project management, and successfully rolling out projects in global organizations
  • A minimum of 2 years experience as a people manager
  • Analytical experience (CRM reporting, data modeling, data mining, with SQL, Python, OR R)
  • Skilled at project and process management to balance between urgent and important requests (process mapping, data cleansing, debugging/commenting code, documentation)
  • Self starter, thrives on change and comfortable with ambiguity
  • Collaborative, detail oriented, process-driven, and decisive workstyle
  • Written and verbal communication skill with technical and non-technical audiences
  • Stakeholder management and consensus building experience

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