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San Francisco, CA, US

Description helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.


As a Senior Director, Sales Operations, you’ll have the opportunity to build Sales strategy and

infrastructure from the ground up as the key partner to the Chief Revenue Officer. You will

influence the trajectory of Gong’s overall business, partner with the broader executive team,

and take on an operating role with an exciting and fast growing company which very ambitious



In this role, you will run Sales Operations holistically, helping drive the creation and execution

of revenue plans, design & maintain core sales processes, and assess key metrics to enhance overall productivity of the Sales organization. You will play an important role in guiding

strategic & operational initiatives and ultimately play a central roll in preparing our business

for scale.


We’re looking for an authentic and ambitious leader, who is able to embrace ambiguity and

approach business problems in a data-driven and structured manner. You can’t be afraid to roll

up your sleeves and collaborate to create solutions to problems that have never been tackled

before. We are not just looking for the high-level strategist, but also some who can get in the

nitty gritty of the day to day.


Role & Requirements

Build Sales Operations from the ground up for Sales and Sales Development

Partner closely with various levels of leadership to drive actionable, measurable projects that accelerate sales growth (new & existing business) and improve existing sales processes & operations

Enable and guide strong forecasting (reporting, pipeline management, renewals process) for the sales organization

Drive changes to our sales technology that result in improvements in sales productivity

Establish strong working relationships with other cross-functional partners (e.g. customer support, marketing and finance) to improve overall operations and how the company goes to market

Hire and manage the performance of top talent


10+ years experience in Sales Operations; start-up & SaaS experience preferred

Strong analytical and conceptual problem-solving abilities

Able to work with a high degree of autonomy, particularly within a global setting

Exceptionally strong communication skills, including experience effectively communicating with senior management

Familiarity and comfort with Q2C process, sales systems/related tools (, and reporting

Willing to work in a highly demanding and results-oriented team environment

Experience effectively managing a team of 2-3 individuals

Proficiency in Microsoft Excel

Bachelor’s degree

Bonus Skills & Attributes

Background working in high-growth, performance-focused environments

Deep experience with SFDC

MBA/MS or equivalent with specialization in operations, finance, mathematics, business or related field of study.

You are

Creative, resourceful, detail-oriented, and well-organized.

A strong team player but still a self-starter who thrives in a fast-paced, high-growth startup environment.

You'll get to

Work closely with some of the best and brightest high-tech talent to create a truly amazing team.

Join a fast-growing company early, make a difference, and enjoy the ride.

Challenge yourself and take your career to the next level.

Enjoy a competitive compensation package.

Apply for the job

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