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Product Manager, Configuration Services



Shape Security



Santa Clara, CA, US


About Shape
We are security and web experts, pioneers, evangelists and elite researchers. We believe in the power of the Internet to be a positive force and our mission is to protect every website and mobile app from cybercriminals.
Shape’s founders fought cybercrime at the Pentagon, Google, and leading security companies. They realized that Alan Turing’s vision of a day when computers could pass for humans had arrived in the form of automated attacks on websites. They responded with a fundamentally new technology approach to web and mobile security that has attracted some of the top computer scientists, researchers, and engineers in the world. Shape now defends the web and mobile applications for the world's leading corporations.
Shape in the News


    • At Shape, product managers are dedicated to bringing great products to market, defining features that are useful, feasible, and usable. We have a bias for intellectual rigor, and simplicity, a tolerance for ambiguity, and place a high value on collaboration.
    • The Product Manager, Service Configuration will build platform capabilities that scale the impact and effectiveness of Shape’s service delivery teams in on-boarding and maintenance of Shape’s enterprise customers.

About the Role:

    • Gain a deep understanding of customer experience and internal user experience with Shape’s products and services.
    • Identify and fill product gaps.
    • Generate new ideas that improve user experience and solve useful problems.
    • Define problems statements and feature requirements with clarity and rigor.
    • Understand the broad vision and obsess over the details.
    • Work closely with engineering teams to deliver new features with velocity.
    • Make difficult priority and trade-off decisions to ensure successful feature launches.
    • Evangelize features internally and externally to ensure users benefit from Shape's products.

About You:

    • Minimum three years of experience as product manager with experience in defining software products.
    • Minimum two years of experience working with a technical services organization such as technical support center, network operations center, or security operations center.
    • Strong understanding of user-centered design and usability, with the ability to define wireframes, user stories, user journeys, and UX mock-ups.
    • Understanding of web and mobile technologies.
    • Exceptional written and verbal communication skills.
    • Undergraduate education in science or engineering, graduate degree in science, engineering or business a bonus.
    • Experience in operational consulting or web and mobile development.
    • A strong desire to learn about information security, cryptography, access control, and authentication.

Apply for the job

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