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TITLE

 

Senior Technical Writer

COMPANY

 

Shape Security

LOCATION

 

Salt Lake City, UT, US

Description

As a Senior Technical Writer for Shape Security, you will work closely with some of the smartest engineers in web security to design and develop product usage content that our users will love.
 
You bring user-centered thinking and strong experience in technical writing. You are intensely curious about learning the details of our newest technologies, and motivated to create an entirely new content set and portal for a new product area. In this role, you will work with the product, develop your own expertise in using it, and write clear explanations that show information security engineers, web application developers, and network administrators how to configure, deploy, and manage Shape’s products in midsize web infrastructure environments.

Responsibilities:

    • Architect, write, publish, and maintain a new technical product documentation library including user guides, references, integrated UI content, and release notes for internal and external audiences
    • Collaborate with product managers and service engineers to identify user needs and use cases
    • Build and maintain strong relationships with software engineers and content experts to create correct, complete user documentation
    • Create and implement the information experience for a new online portal, separate from but complementary to the existing documentation portal for other Shape products

Required Skills and Experience:

      • 5+ years of technical writing or instructional design experience in a technology company
      • Writing and editing experience in a technical environment. (Must provide writing samples.)
      • Ability to understand complex technical topics and explain them simply and effectively
      • Problem solving skills
      • User-centered thinking for content design and architecture
      • Procedural writing
      • Multi-tasking and handling changes in requirements or schedule
      • Understanding of how computer systems and the internet works
      • Experience with MadCap Flare, XML, single sourcing, minimalist writing, and content chunking
 

Desired Skills and Experience:

    • Understanding of technologies in networking, security, and/or web applications
    • Experience with JavaScript, JIRA, Confluence, and git are a plus
The world’s leading financial, retail and travel companies and government agencies rely on Shape Security as their primary line of defense against fraud and attacks on their web and mobile applications. The Shape platform, covered by 45 patents, was designed to stop the most dangerous application attacks enabled by cybercriminal fraud tools, including credential stuffing (account takeover), product scraping, unauthorized aggregation, and other threats. Shape has prevented over $1 billion in fraud losses for its customers and protects more than 1.3 billion user accounts. Shape is headed by industry leaders from Google, Cisco, IBM, Raytheon, Palo Alto Networks, and the Pentagon.

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