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Senior Product Manager, Cloud Services



Shape Security



Santa Clara, CA, US


Role Introduction
At Shape, Product Managers are dedicated to bringing great products to market. We define features that are useful, feasible, and usable. We value collaboration. We have a tolerance for ambiguity. We define our products and features with intellectual rigor. We have a bias for simplicity. In this role the ideal candidate will build platform capabilities that scale the impact and effectiveness of Shape’s service delivery teams in onboarding and maintenance of Shape’s enterprise customers.


    • Gain a deep understanding of customer experience and internal user experience with Shape’s products and services. Identify and fill product gaps. Generate new ideas that improve user experience and solve useful problems.
    • Define problems statements and feature requirements with clarity and rigor. Understand the broad vision and obsess over the details.
    • Work closely with engineering teams to deliver new features with velocity. Make difficult priority and trade-off decisions to ensure successful feature launches.
    • Evangelize features internally and externally to ensure users benefit from Shape's products.

Minimum Qualifications

    • Minimum three years of experience as product manager with experience in defining software products.
    • Minimum two years of experience working with a technical services organization such as technical support center, network operations center, or security operations center.
    • Strong understanding of user-centred design and usability.
    • Understanding of web and mobile technologies.
    • Exceptional written and verbal communication skills.
    • Undergraduate education in science or engineering.

Preferred Qualifications

    • Understanding of user experience design, with the ability to define wireframes, user stories, user journeys, and UX mockups.
    • Experience in operational consulting.
    • Experience in web and mobile development.
    • Ability to learn about information security, cryptography, access control, and authentication.
    • Graduate degree in science, engineering, or business.
The world’s leading financial, retail and travel companies and government agencies rely on Shape Security as their primary line of defense against fraud and attacks on their web and mobile applications. The Shape platform, covered by 45 patents, was designed to stop the most dangerous application attacks enabled by cybercriminal fraud tools, including credential stuffing (account takeover), product scraping, unauthorized aggregation, and other threats. Shape has prevented over $1 billion in fraud losses for its customers and protects more than 1.3 billion user accounts. Shape is headed by industry leaders from Google, Cisco, IBM, Raytheon, Palo Alto Networks, and the Pentagon.

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