The Senior Manager of Customer Service will be responsible for leading Minted’s best-in-class Customer Service team to ensure that customers have the best possible shopping experience. This is an extremely critical role given the complexity of our Customer Service needs and how we scale significantly for the holiday peak. You will balance your time and energy between managing the day-to-day operations and performance of the team and establishing strategies and processes that help scale the organization. You love deriving insights out of data and analysis just as much as you love rolling up your sleeves to resolve issues, coach team members and implement solutions. This role will report to the Director of Customer Operations and be based mostly in our Oakland office, with some expected travel to the San Francisco office for cross-functional meetings and company events.
Minted is a design platform whose mission it is to bring the best in independent design to consumers everywhere. The company's art, stationery, and textiles products have reached over 40 million homes worldwide.
Minted uses technology to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.