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Product Manager, Holiday and Baby & Kids






San Francisco, CA, US


Minted is looking for an ecommerce Product Manager, Holiday, Baby & Kids to join our Product Management team and play a critical role in driving the growth of our flagship holiday and baby & kids businesses.  You will be building a world-class online experience for customers shopping Minted holiday stationery, gifts and year-round children’s stationery such as birth announcements, baby shower invitations and graduation announcements.
This individual will combine proven consumer-centric approach to product development and keen instincts for building successful growth and virality drivers to help fuel new holiday and baby & kids customer acquisition.
This role will partner closely with the GM, Holiday, Baby & Kids to help define and execute a product roadmap that supports both short and long-term category goals in the online channel.  As part of that strategy, you will own launching beautiful and innovative new holiday and baby & kids products and services to the site - both physical and digital - as well as developing a delightful and high-converting shopping experience that is compelling and differentiating. This person is energized by the peak Q4 holiday selling season; they thrive under pressure, and enjoy seeing the fruits of their labor pay off in a highly concentrated sales period.
A constant champion for the holiday and baby & kids customers and categories, this person will also work closely with core ecommerce and artist community product managers to ensure that platform initiatives appropriately contemplate holiday and baby & kids customer and category needs at all times.

You will:

    • Develop an intimate knowledge of Minted’s holiday and baby & kids customers, products, services, and shopping experiences
    • Partner closely with the GM, Holiday, Baby & Kids and Manager, Business Operations, Holiday, Baby & Kids, attending all cross-functional category meetings as the single point of contact and product management owner for the holiday and baby & kids customers and shopping experiences.
    • Monitor, analyze, and improve site conversion metrics - across all steps in the shopping funnel - for the holiday and baby & kids customers and products.
    • Proactively seek emerging trends in the industry to inform thinking on creating  compelling and differentiating holiday and baby & kids shopping experiences.
    • Perform frequent research and analysis of competitive products, services, and experiences.
    • Closely monitor holiday customer contacts and feedback to understand issues, glean consumer insights, and discover opportunities for improvement.
    • Partner with the GM, Holiday, Baby & Kids and Manager, Business Operations, Holiday, Baby & Kids to help translate business goals and requirements into category-specific roadmap projects.
    • Maintain a well-documented roadmap of all holiday and baby & kids features, projects, and initiatives previously considered, active, or planned for the future.
    • Ensure compelling features developed for other categories are extended to holiday and baby & kids categories, where appropriate.
    • Drive timely execution and delivery across all holiday and baby & kids roadmap projects, even those led by other product managers, proactively managing risks and advocating for resources.
    • Provide communication of status and risks to stakeholders and senior leadership across all holiday and baby & kids product management initiatives.
    • Personally lead key holiday and baby & kids roadmap projects, translating business requirements into detailed product specifications ready for development by engineering.
    • Drive product development execution including daily scrums, sprint planning, maintaining product specs and backlog, and coordinating design, development, QA, and launch for your projects.

You are:

    • A strategic, consumer-centric thinker. You are a superb strategic thinker who has proven the ability to identify new opportunities.  You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies.
    • Results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment.
    • A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly.
    •  Receptive to change. You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
    • A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependence, drawing on strong functional areas to build your business.
    • A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals.

You have:

    • Bachelor’s degree, MBA strongly preferred.
    • 3-5 years product management experience building online consumer experiences (preferably for a retail, fashion, or lifestyle brand).
    • 2-3 years professional experience in relevant industry (retail, fashion/beauty, consumer internet).
    • Incredible detail-orientation and an ability to identify all customer use cases and product details needed deliver a successful shopping experience.
    • Demonstrated effective partnership with engineering and proven record of driving and delivering project implementation, testing, and launch.
    • Impeccable verbal and written communication skills.
    • Strong project management skills and ability to plan, set expectations, make and meet commitments.
    • Superb analytical skills and ability to effectively use data to investigate and solve problems and make decisions.
    • A ‘fast-twitch’ response and ability to pivot quickly when needed, thriving in a rapid-pace environment.
About Minted
Minted is a design platform whose mission it is to bring the best in independent design to consumers everywhere. The company's art, stationery, and textiles products have reached over 40 million homes worldwide.
Minted uses technology to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

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