About the Role
Leanplum is looking for a motivated and talented customer success operations manager in our San Francisco office. This role will report within the Revenue Operations Team and serve as the primary operational point of contact for the Customer Success Team. As a business partner to the VP of Customer Success, the mission of this role will be to make the CS team successful, improve operational efficiency, set goals for the organization, measure performance, and program manage key initiatives that impact the business. It will be a combination of strategic planning as well as operational execution. This highly visible role will require a deep analytical mindset, strong attention to detail, collaborative working style and positive attitude.
At Leanplum you’ll meet employees from 22 countries and counting. We house a world champion air guitarist, three medalists from programming competitions, and several loyal office dogs who greet you at the door with tails wagging. Past perks have included company vacations to Mexico and Tahoe, Alfred Hitchcock movie nights, and costume parties. But most of all, we believe in gratitude, collaboration, and karma.
Bachelor’s degree in an analytical field3+ years experience in related operational role within business operations, customer success, management consulting or financeA background in Customer Success is a strong plusExperience running detailed analysis and a high comfort level with dataComfortable with process design and executionExperience with Salesforce required and an ideal candidate will also have experience with GainsightEffective problem solving and communication skillsAbility to work independently in a fast-paced environment with minimal supervision
Leanplum is an equal employment opportunity employer for all applicants and employees. We do not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws. When necessary, we also make reasonable accommodations for disabled employees and for pregnant employees who request an accommodation, with the advice of their health care providers, for pregnancy, childbirth, or related medical conditions.