Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are excited about their career, inspired by our vision and embody our values. In this role, you’ll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles:
“Build a Relationship, Make it Easy, and Think Ahead”
Lending Club is seeking an experienced people leader to join our fast-paced Payment Solutions Team. This individual will demonstrate a strong commitment to excellent customer service and utilizing data to achieve business goals, in this case providing first party Payment Solutions Team plays a key role in Lending Club’s commitment to our investors and the trust they place with us to maximize their returns. We are dedicated to understanding the life events that impact our borrowers and tailoring solutions that accommodate their needs. Our management approach is data-driven; we utilize key performance metrics, testing, and new technology to continually enhance our servicing capabilities. Our fast-paced, dynamic team environment involves both outbound and inbound customer calls on the borrower side of the business.
We seek to find someone with experience in all phases of account in a call center candidates will also possess experience in all phases of delivering this service, on-boarding and training, managing, measuring success, and creating incentives to drive best efforts from the team. Past experience base might also include a role in Sales or other customer-facing roles, as well as time managing in an open, collaborative, and innovative culture.
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