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TITLE

 

Customer Success Manager

COMPANY

 

Qubole

LOCATION

 

Singapore

Description

Qubole, the leading cloud-agnostic, big data-as-a-service provider, is passionate about making data-driven insights easily accessible to anyone. Qubole delivers the industry’s first autonomous data platform. The cloud-based data platform, Qubole Data Service (QDS), removes the burden of maintaining infrastructure of multiple big data processing engines, and enables customers to focus on their data. Qubole customers process nearly an exabyte of data every month. Qubole investors include Charles River, Institutional Venture Partners, Lightspeed, Norwest, Harmony and Singtel Innov8. 
 
We are looking for you to join us. You are passionate about the value in the Data, customer service and exceeding expectations on business outcomes through adoption. You are a seasoned Customer Success Manager who will be hyper-focused on driving value for Customer through Qubole Data Platform and drive technical and business success for customers. You would work in the role of a Customer Success Manager with us in Singapore. You identify yourself as someone who is a detail oriented, value-focused, can balance between the external with the internal and is passionate about Data and the innovations that came with it.
As a Customer Success Manager at Qubole, you have experience in managing customers through enterprises and growth stage. As a successful Quboler, you know how to put the customer first, drive and communicate the value, resolve customer issues through roadmap internally, and have a deep understanding of the use cases and technology.

What you'll be doing

    • Understand your customers and create an adoption plan for customers within your first 90 days
    • Track and report customer adoption, use cases and value outcomes for each customerContinuously develop an extensive set of relationships at C-level, VP, and Director-levels across companies and across industry categories
    • Drive retention, adoption and value realization within key accounts by developing and delivering mutual success plans aligned with customers’ business objectives
    • Build strong customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for focus accounts
    • Generate and identify expansion opportunities as well as customer advocates and references
    • Develop strong relationships with Qubole field leaders and account owners, partnering to ensure mutual account plans are developed and executed

Required experiences and skills

    • 5 to 7 years experience in customer-facing roles, ideally in an Analytics or Consulting role or with a SaaS, Cloud or Big Data company
    • Ability to communicate clearly and effectively with executive-level sponsors as well as technical practitioners
    • Strong account management and project management fundamentals
    • Passionate about customer success and a maniacal focus on customer-focused activities and outcomes
    • Taking a data-driven approach towards customer adoption & success through outcomes
    • Prior experience of navigating a start-up ecosystem - externally and internally
    • Demonstrated Attitude towards learning and working in a hands-on approach
    • Excellent written, oral and interpersonal communication skillsExpertise with Cloud technologies, Amazon, Google, Microsoft Azure, Verizon, Saas, Cloud, or Infrastructure
    • Big Data or BI Expertise a Plus
    • Bachelors Degree required

The values that will make you successful

    • Understand the AI, ML and Big Data ecosystem, its use cases and innovation opportunities
    • Passionate about the technology and articulating its value to customers across leadership and technology roles
    • Be hyper-focused on customer adoption and success through business outcomes
    • Be an internal orchestration point for your customers and use Qubole resources to make the customer successful

Benefits

    • Competitive Salary with accelerators for overachievement
    • Medical, Dental, Vision
    • Unlimited Paid Leaves
    • Paid Lunch every day
    • Best in the industry coworkers
    • Maternity and Paternity benefits
    • Autonomy to drive results and succeed  
Qubole is hitting that growth inflection point where we need talented people to help us scale up. Our company culture is special, and we are looking for people to join us who want to continue building a great company while going after the big data activation market.
Check us out on Glassdoor and LinkedIn
Learn more about us herehere, and here
 
If you want to get technical, click here for a 5 min run down of how Qubole works
Watch a talk given by our CEO here
 
Culture at Qubole
Trust and Autonomy: We absolutely pride ourselves on the lack of bureaucracy at work, and believe in delegating power and responsibility, aggressively to our employees.
Transparency and Teamwork: Complete transparency in all our thoughts and actions is integral to our genetic character, and it helps us to stick together and function effectively as a team.
Who Thrives: If you are a self-starter and thrive on complexity and independence and truly understand and live the tenets of humility, hunger and honesty and you will love Qubole.
 
 
Qubole is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Qubole does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Qubole also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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