Customer Service Representative at Avetta
Calgary City, Alberta, CA

Nature and Scope 

The Customer Service Representative works as a part of a team and reports to the Customer Service Team Lead

Essential Duties and Responsibilities 

  • Provide professional support to all Avetta customers 
  • Ability to resolve complex issues with focus on customer experience 
  • Interact directly with Avetta customers through telephone, email and chat 
  • Prioritize and resolve customer needs 
  • Accurately verify details on regulatory documents 
  • Support and explain customer billing and subscription terms 
  • Record details of interactions in Service Cloud (SFDC) 
  • Provide necessary outbound follow-up, both via phone and email 
  • Communicate and coordinate with internal departments 
  • Work as a team and be a positive addition to Avetta’s culture 

Non-Essential Duties and Responsibilities 

  • Performs other duties as assigned 
  • May be required to attend training, meetings, or seminars 

Minimum Qualifications 

  • Call center experience is a plus 
  • Excellent communication skill – both written and orally 
  • Working PC knowledge, windows preferred and related applications 
  • An affinity for learning online software systems 
  • Interpersonal skills 
  • Problem analysis and problem-solving 
  • Attention to detail and accuracy 
  • Adaptability 
  • Self-Motivated 
  • Stress tolerance 
  • Ability to learn and apply new information or skills 

Education, Training and Experience 

  • Potential candidates for this position must meet the following requirements: Recommended experience of 1-2 years in the relevant industries we serve (see Industries at Previous experience in call centers, compliance, or health and safety is a plus. 

*This a temporary position with the potential for permanent placement based on job performance and business need.

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