Cloud Infrastructure Manager at Shape Security
Mountain View, CA, US
About Shape
We are security and web experts, pioneers, evangelists and elite researchers. We believe in the power of the Internet to be a positive force and our mission is to protect every website and mobile app from cybercriminals.
Shape’s founders fought cybercrime at the Pentagon, Google, and leading security companies. They realized that Alan Turing’s vision of a day when computers could pass for humans had arrived in the form of automated attacks on websites. They responded with a fundamentally new technology approach to web and mobile security that has attracted some of the top computer scientists, researchers, and engineers in the world. Shape now defends the web and mobile applications for the world's leading corporations.
Shape in the News


    • Our Cloud Infrastructure Engineering teams relies upon the varied background of its members to develop and maintain mission-critical data services and infrastructure.  While processing over a billion transactions per day and growing, we cannot afford to suffer from single minded groupthink to keep us from implementing new innovative solutions to support growth. 
    • Collaborating with diverse engineers, the CIE team facilitates new and existing Shape products.  We are responsible for automating, monitoring, deploying, and maintaining our production services in AWS and GCP.  We build the tooling, frameworks, and infrastructure supporting the full end-to-end research and development efforts involved in our rapidly evolving and growing security products.  

About the Role:

    • We are looking for a hands on leader to help guide the daily activities within the CIE team, and negotiate competing priorities with other teams to ensure timely delivery of products and features whilst maintaining a calm environment. 
    • Coordination of on-call rotation, escalations, and acting as the point of contact for incidents including documenting root cause analysis. 
    • Training junior members to understand our infrastructure, processes, and procedures.
    • Communicating appropriately to update the company with the team's status.
    • Ensuring ongoing availability of all operational components of the cloud service.
    • Continuously refining monitoring processes, configurations, and thresholds.
    • Capacity planning and management, along with inter-departmental collaboration to ensure customer satisfaction.

About You:

    • Experience managing operations teams in a production web services environment
    • Solid understanding of the full web application stack, from bits on disk all the way up to Internet routing protocols, and everything in between
    • Expert-level Linux administration skills and experience with public cloud services in either AWS and/or GCP.
    • A demonstrated history of responding quickly and decisively to major outages of complex web services.
    • The ability to diagnose and correlate performance bottlenecks, network issues, failure patterns.
    • Experience with Open Source automation tooling, containers and orchestration systems.
    • Experience with large scale streaming/batch data processing
    • A commitment to improving security in everything you touch and a strong desire to learn from and teach others.
    • A Bachelors degree in Computer Science or related engineering discipline OR equivalent professional experience.

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