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Technical Account Manager - Mountain View

COMPANY

 

Shape Security

LOCATION

 

Mountain View, CA, US

Description

About Shape
 
We are security and web experts, pioneers, evangelists and elite researchers. We believe in the power of the Internet to be a positive force and our mission is to protect every website and mobile app from cybercriminals.
Shape’s founders fought cybercrime at the Pentagon, Google, and leading security companies. They realized that Alan Turing’s vision of a day when computers could pass for humans had arrived in the form of automated attacks on websites. They responded with a fundamentally new technology approach to web and mobile security that has attracted some of the top computer scientists, researchers, and engineers in the world. Shape now defends the web and mobile applications for the world's leading corporations.
 
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Overview:

    • Shape Security is looking for a Technical Account Manager with in-depth technical ability to review unique business and technical project parameters and define a successful solution for the implementation and integration of the Shape Botwall.  A successful candidate must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences.

About the Role:

    • Project manage the installation and integration of Shape's security as a service solution for Fortune 500 companies.
    • Proactively anticipate customer needs and facilitate project success.
    • Act as the primary representative between our customers and Shape.
    • Develop and implement best practices for program/project  management, communication artifacts, reporting and capability improvements.
    • Develop models for resource planning and consumption as well as key performance metrics for project/program success.
    • Communicate effectively, organize and juggle priorities, solve problems and make decisions, build teams and relationships.

About You:

    • 5+ years of system integration within complex environments.
    • A strong technical networking background and experience working with major load balancers currently on the market.
    • A deep level understanding and experience of Content Delivery Networks.
    • Understanding of TCP/IP, HTTP, HTML, Javascript, CSS and other technologies involved in delivering sophisticated web services.
    • Bachelor's degree in Computer Science, Information Systems, or related engineering discipline OR equivalent industry work experience.
    • A customer-centric attitude and the ability to communicate well at all levels of an organization.

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