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TITLE

 

Client Support Specialist

COMPANY

 

VisitPay

LOCATION

 

Boise, ID, US

Description

 Reports to: Client Support Manager

 Summary of Position:

The Client Support Specialist is the first point of contact for client support requests and provides product education, training and Tier 1 research. This position will service all clients using our web-based software, business intelligence, and scoring products.

 Key Activities:

  • Manage client support tickets, including prioritizing, researching, resolving and assigning requests to appropriate team members.
  • Track progress and completion of support requests, documenting resolution of incidents and communicating with clients throughout the support process.
  • Create, update, and maintain process documentation and training materials for internal and external use.
  • Monitor all support inquiry channels including the support request/service system, phone/voicemail and email.
  • Conduct research for Account Manager(s), as requested.

 Competencies for success:

  • Diplomatically manage client relationships and expectations.
  • Be calm under urgent or stressful conditions.
  • Ability to work independently, without close supervision.
  • Highly motivated with strong leadership skills.
  • Adept at managing multiple tasks simultaneously.
  • Analytical with the ability to problem solve
  • Process and detail-oriented.
  • Ability to communicate complex technical information in a clear and concise manner to a variety of audiences, including non-technical users

 Qualifications:

  • Minimum of 1 year experience with ticket and project tracking systems
  • Expertise with Microsoft Office, SharePoint and Atlassian
  • Experience with basic SQL commands preferred.

Location:

  • This position is based in Boise, ID. Sponsorship is not available for this position.

 Why VisitPay?

VisitPay is a well-funded start-up in a $400B growing market. We are a nationally focused company working closing with some of the nation’s largest and most well-respected health systems to provide innovative and compelling SaaS-based products. We are poised to capture significant share in the massive and growing self-pay market. Our solutions help healthcare systems optimize their revenue while providing patients with much improved and friendly billing experience.

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