About the company
An initiative that started in 2014 with just a few restaurants on board limited to Koramangala in Bangalore, Swiggy is now India’s leading food ordering and delivery platform. We recently received our series H round of funding and were able to raise an astounding $1 Billion. We have grown beyond our wildest imaginations. Starting off with just 2 neighbourhoods in Bangalore, we are now present in over 70 locations PAN India and are only looking to grow further. More than 50,000 restaurant partners leverage Swiggy to reach new customers and increase their sales. All of this has been made possible only because of our motivated work force nearing 5000+ employees that run the show from start to finish. Every order delivered by Swiggy’s fleet of over 1,20,000 Delivery Executives, the largest in India, ensures a host of customer-centric features, while ensuring we provide unparalleled convenience for our customers.
Sales Manager – I Job Summary
In this role, you are responsible for ensuring the divisional targets are achieved, in alignment with company sales policies. To be successful in this role, you must be able to build a business by identifying prospective restaurants, creating a strong clientele and practising excellent client relationship management for sustainable business success.
Essential Job Tasks
• Effectively utilize sales leads generated through CRM, pipeline and other processes to approach restaurants and get them to onboard as our partners; • Understand and effectively explain the full suite of Swiggy delivery system, features and benefits to new and prospective clients to promote sales in your assigned area; • Meet your monthly revenue targets and close new business deals by coordinating the requirements, negotiating contracts, and integrating partner needs with business operations; • Work closely with the partners to understand their pain points, and effectively link Swiggy features and benefits to their needs to help promote sales;
• Maintain strong relationship with restaurant owners and advise them on issues related to the market and offer solutions on the same; • Reach out to partners frequently to create suitable offers for increasing customer base, and creating more visibility for the restaurant on our platform; • Generate data reports for partners by gathering relevant data from various sources, analyzing and making recommendations on your findings; • Review industry trends and client feedback continuously to anticipate future market needs, and provide accurate information to all stakeholders; • Provide support for promotional events/marketing activities to develop new contacts and increase user base; • You must take ownership of the after-sales service processes jointly with vendor management, finance, operations and marketing functions, and maintain positive work relationships with all these teams within the business; • Streamline as well as adhere to processes and systems and provide inputs to senior management on maximizing business relationships and creating an environment where customer service can flourish; • Keep partner satisfaction at the core of every touch point with the partner • Should abide by company policies and processes, and display Swiggy’s core values in all interactions with the partners;
Desired Skills and Experience
• Graduate with 1+ years of experience • Strong written and verbal communication skills; Knowledge of English, the local language is a must; • Excellent negotiation and persuasion skills; Extremely comfortable with MS Office; • Confident, pleasing, result oriented individual; Attention to detail and ability to critically think through and resolve problems; • Good interpersonal and relationship-building skills, in order to work with multiple stakeholders; • Good knowledge about the food and beverage industry; • Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations • You must be able to build strong client relationships and professionally manage internal and external stakeholders, with an ability to prioritize time, ability to push back and a sense of urgency, while providing amazing and memorable customer service. • Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals • Sensitivity to the organization’s goals and values and the ability to relay them internally with the team, and externally with the partners