Plaid’s products are being used to enable thousands of developers to build the next generation of financial services applications. When those developers have problems, they turn to the Plaid Support team. Our goal is to help our developers, as quickly and compassionately as possible, to keep their applications running and their end-users happy.
A Technical Support Engineer’s primary responsibility is to resolve customer support requests. These are typically sent in through the Plaid dashboard, and can involve anything from helping a new developer integrate Plaid’s products into their application to debugging API request errors and tracking down the source of incorrect or incomplete data. Technical Support Engineers work with Plaid’s engineering teams to find and fix bugs, prioritize feature requests, and document Plaid’s products and features. Technical experience and empathy for customers are keys to success in this role.
We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), colour, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.