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TITLE

 

Program Lead, Sales Systems, Uber Eats - San Francisco or NYC

COMPANY

 

Uber

LOCATION

 

San Francisco, CA, US

Description

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

  • Restaurant Data Infrastructure Sales Prioritization / Lead Scoring, Lead Generation, SFDC Data integrity, Account Qualification / Enrichment - Outbound & Inbound, SFDC <> internal database mapping
  • Acquisition Self-sign up, headcount tracking & provisioning, management of "in-sales" SFDC instance
  • Customer Success Centralized onboarding, churn tracking, SFDC support instance, building out instance for upsell opportunities (virtual restos, resto promos), tracking SMB account management activities
  • Enterprise Enterprise / Strategic pre-MFA & post-MFA sales process, enabling enterprise reporting, enterprise data structure, building serviceability for ENT partners
  • Legal / Marketing Deal desk, centralized contract storage, sales process compliance, restaurant contract compliance
  • Sales Tools Dialer, Email Optimization, Geo-Location, RingLead, provisioning


What You’ll Do

  • Lead the programs and projects to scale effective Sales and Account Management practices by cataloging and identifying process optimization opportunities, improving data quality, and developing systems to increase Restaurant success, acquisition channel productivity, and account management effectiveness
  • Manage a data-driven, transparent, and inclusive process to develop, garner buy-in, and resource a prioritized project roadmap to develop new and revamp existing Sales/Account Management processes and systems
  • Drive projects to optimize processes and systems including gathering business requirements, scoping and resourcing projects, partnering with Business Systems to design and execute build out, update training and documentation with Sales Enablement, and proactively communicate to facilitate successful rollout
  • Design processes and systems that are globally scalable with a strategic level of customization to accommodate the needs of Sales and Account Management teams that differ across sub-regions, Restaurant segments, and Restaurant lifestage
  • Establish reporting and business review rhythms to drive visibility of the health/productivity of existing processes, identification of processes to suitable for broader adoption, and progress of the project roadmap
  • Collaborate and closely partner with Sales, Marketing, Sales Enablement, Business Systems, Product, Analytics & Data Science, Data Engineering, Legal/Compliance to ensure successful initiatives



What You’ll Need

  • 5+ years of experience in B2B organizations working cross-functionally with Sales, Sales Enablement, Operations, Product, Marketing, and Data Science in both mature and high growth start-up environments
  • 3+ years of experience in developing and managing process and systems with a high degree of proficiency in process design and optimization, program and project management, and successfully rolling out projects in global organizations
  • Experience with sales and account management processes (e.g., acquisition, account management, support), systems (e.g., CRM, reporting), and datasets. Geek out in understanding the sales funnel and Customer journey
  • Self starter with an analytical and collaborative orientation; empathetic and embraces rolling up your sleeves (process mapping, data cleansing, debugging/commenting code, documentation); skilled at project and process management to balance between urgent and important requests; thrives on change and comfortable with ambiguity
  • Excellent written and verbal communication skills to technical and non-technical audiences, as well as stakeholder management and project management
  • Strong personal code of ethics, integrity, diversity and trust. Strong references from former employers and business partners; passion for building relationships
  • Proficiency in accessing, linking, and analyzing data from structured and unstructured data environments (e.g., SQL, Python, R, SPSS), partnering with Data Architects/Engineers to establish infrastructure to facilitate adoption of standardized metrics/reports and data discovery for non-technical analysts, and CRM/BI tools preferred

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