CRM/Salesforce Architect at Udemy
San Francisco, CA, US

Here's what you'll be doing:

    • Oversee architecture, features and 3rd party integrations including Sales Cloud, CPQ, Service Cloud, and Employee Community
    • Oversee Salesforce roadmapHands-on administration of Salesforce
    • Must have demonstrated experience as a Technical architect for at least 5 years
    • Apply advanced knowledge and practical CRM/Support Desk experience with provide immediate short and long term solutions
    • Architect and work with business units to implement custom and out-of-the-box solutions around functionality, customizations, scripting, and workflows
    • Organize and lead technical design sessions and prepare technical design documentation for features planned for a release
    • Identify and remove technical debt
    • Resolve escalated support requests for existing environments
    • Document and maintain software functionality, this is a key part of the role
    • Train operations teams on best practices and use of Salesforce (train the trainer)
    • Maintain process, architecture, integration related requirements and other technical documentation
    • Work with offshore teams to deliver updated/new functionality, applications and integrations

We're excited about you because you have:

    • Bachelors degree, information systems or higher education degree
    • Must be a Salesforce certified developer and Salesforce certified administrator
    • 10+ years in Salesforce administration experience with extensive knowledge of Lightning, Apex, VisualForce and tools and applications
    • Understanding of object-oriented concepts, abstraction/inheritance, as well as experience with object-oriented languages
    • 5+ years experience in SaaS technology environment
    • Should have experience in Enterprise architecture and be able to influence technical decisions
    • Experience in Jira, Agile, Scrum, CI/CDExperience with Marketo and other Sales Enablement technologies is preferred
    • Knowledge of Netsuite, Mulesoft, Data Warehousing, BI and other enterprise business systems preferred
We believe anyone can build the life they imagine through online learning. Today, more than 30 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), and São Paulo (Brazil).

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