About the role:
We are looking for a leader to shape our EMEA Customer Success strategy at Udemy for Business and to build our Customer Success team to ensure we hit our retention, expansion, engagement and advocacy goals.
Why you should join the Udemy for Business Customer Success Team:
In the past year, we’ve tripled our ARR and quadrupled our customer base. Our CSM team is experienced, collaborative and fun. We’re still creating and building the Customer Success department, and we need a dynamic leader to help take our team, process and CS vision to the next level. Plus, we work with a product that positively impacts millions of lives.
Our Customer Success Team’s mission is to empower all customers to achieve their business goals through learning so that Udemy is an indispensable resource and we are a partner our customers adore. We will serve as strategic advisors and provide trusted support. We will be the voice of the customer internally and will foster strong cross functional partnerships. Our customers’ success will be the engine that drives Udemy’s success.
We look for people with the following characteristics: Trustworthy, Strategic, Inspiring, Collaborative, and Resourceful.
We believe anyone can build the life they imagine through online learning. Today, more than 30 million students around the world are advancing their careers and passions by exploring and mastering new skills on Udemy, and expert instructors are able to share their knowledge with the world. Through our global marketplace and our solutions for businesses and governments, we connect people everywhere with the skills they need for success in work and life. We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious belief in the power of learning and teaching to change lives. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.
Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Denver (Colorado), Dublin (Ireland), Ankara (Turkey), and São Paulo (Brazil).