MobileIron is the secure foundation of modern work. Think of the way you work today and how important the safety of your data has become. With today’s distributed workforce, for us to stay productive, it’s imperative that we can access our devices and data safely, anytime, anywhere. MobileIron provides that peace of mind to organizations and their employees – an always-on secure and convenient access, no matter what device you use or where you are. Chosen by over 17,000 global enterprises, MobileIron is the leading standalone Enterprise Mobility Management (EMM) and Unified Endpoint Management provider (UEM).
Following a 7-year leadership position in Gartner’s Magic Quadrant for EMM, in 2018, MobileIron was also recognized as a leader in Gartner’s inaugural Magic Quadrant for UEM.
Are you excited about winning in cloud, security, and mobility? We are looking for passionate people to help us build the next chapter of MobileIron. Join us as we rapidly innovate to meet the needs of our growing customer base.
The individual should have a very strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support. Ability to reproduce customer environments in order to root cause issues will be key. The Solutions Engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners.
3+ years of industry experience in technical support
Solid industry experience with Linux
Expert experience trouble shooting Active Directory
Hands on working experience with Exchange
Must have worked extensively with *external customers*
Comfortable talking with customers
Expert troubleshooting and reasoning skills
Strong written and verbal communication skills
Proven experience working on critical system down issues and escalations
Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email
Hands on experience managing Linux systems - LAMP Servers
Bachelor degree in Computer Science or related technical field or equivalent work experience
Experience with Microsoft Server Technologies (LDAP, ActiveSync, ISA/TMG)
Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience
Mobile Device Management (MDM) - Apple iOS & Android
Cisco Certified Network Associate or Equivalent
Blackberry Enterprise Server (BES)
Database Experience - SQL Queries
VMware Certified Professional or Equivalent
Public Key Encryption Infrastructure / SCEP