Button’s mission is to build a better way to do business in mobile. Today, we work with some of the largest and most interesting businesses in the world, to connect consumers with what they want at the tap of a button. We build with the consumer experience in mind, and we have a reputation for paving the future of mobile and enjoying the road to get there.
Our two-sided marketplace provides our customers with a path to optimize revenue generation, while simultaneously providing their end users with a superior user experience tailored for the mobile world. As owners of this ever expanding marketplace, it’s our responsibility to ensure customers have the highest level of satisfaction with Button’s product offering.
As a Partner Support Engineer at Button, you will work as a member of our Partner Support team, and engage directly with our customers to achieve this level of satisfaction. You will be responsible for answering product inquiries and providing technical assistance for issues with Button’s products - thus ensuring the stability, integrity, and success of Button’s Marketplace.
As part of our “customer front line”, you’ll translate support trends directly into product feedback for our Product, Engineering, and Integrations teams. This exposure to world-class software stacks at both Button and our customers, offers a unique opportunity to expand your development skills while debugging & triaging products built in a variety of languages (we primarily use Node, Python, and Go).
As a company, we believe in finding the right tool for the right job, and are fanatic about experimenting with new technologies. The tools we use today are Slack, Zendesk, JIRA, Salesforce, Product Board and a host of proprietary tools we’ve built - but we’re just as excited about what we’ll use next.
Button is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.