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TITLE

 

System Administrator

COMPANY

 

Carecloud

LOCATION

 

Miami, FL, US

Description

DESCRIPTION

The Systems Administrator will be responsible for maintaining, upgrading, and managing, hardware and business applications. The role is to administrate and support clients in a full range of needs from user desktop issues to complex networking and application needs.

 

You Will:

  • Setup and maintain Apple and Windows workstation hardware and software
  • Assist users with desktop support in office as well as remote employees.
  • Provision and maintain Google Suite, Microsoft Office 365, and Dropbox
  • Work on internal IT Support Desk tickets and support internal/external stakeholders
  • Maintain IT equipment in office common areas and conference rooms
  • Configures, deploys and maintains server infrastructure (on-premise and cloud) interfaces with vendors as needed
  • Troubleshoots complex systems problems independently by investigating underlying problems
  • Participates in planning and execution of new systems implementation/ deployment
  • Demonstrates advanced understanding of servers and utilities by designing and implementing configuration
  • Assist users through the troubleshooting process.
  • Accomplishes remote troubleshooting through diagnostic techniques, asking pertinent questions or connecting remotely to the user’s session.
  • Performs hands-on at the desktop level including but not limited to installing hardware, software, implementing file backups, configuring systems and applications, among others.
  • Determines the best solution or recommendation for the reported incident or request.
  • Documents requests, events and resolutions in the ticketing system.

 

Work Location: Onsite at CareCloud's Miami Blue Lagoon based headquarters

REQUIREMENTS

  • Strong Experience automating administration tasks with PowerShell or similar tools is required (5+ years)
  • Strong understanding of Active Directory and Group Policy is required (5+ years)
  • Hands-on experience with Windows image creation and maintenance including security and application updates (3+ years)
  • Strong experience managing/supporting G Suite for Business is required (3-5 years)
  • Strong experience with application packaging and deployment on windows environments (3-5 years)
  • Strong hands on knowledge of Windows, MacOS, Linux Systems (3-5 years)
  • Strong hands on knowledge of IP networking (TCP/IP) and commonly associated services (DHCP, DNS, FTP, etc.).
  • 2 to 3 years experience supporting mobile devices to access corporate applications (Google Apps, etc.)
  • 2 to 3 years experience supporting cloud services like Google, AWS and/or Azure is desired.
  • Hands-on experience with Atlassian Suite – Confluence, JIRA (2-3 years)

BENEFITS

CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work life balance and enjoyment, we offer a comprehensive benefit package designed for employees’ individual needs (including domestic partners).

  • Healthcare – A choice of medical plans designed to meet your individual needs
  • Dental & vision
  • 401(K) with company match
  • Flexible spending accounts (health & dependent care)
  • Company paid life insurance (accidental and supplemental coverage at low cost)
  • Company paid short and long term disability
  • Voluntary benefits (pet discount program, Aflac)
  • Earned PTO time and paid holidays

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