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TITLE

 

Commercial Operations Intern

COMPANY

 

Silk Road Medical

LOCATION

 

Sunnyvale, CA, US

Description

Summary: The Commercial Operations Intern will provide key data analysis support for the Sales, Marketing and the Commercial Operations organizations. This role involves solid knowledge of Microsoft Excel suite and Salesforce.com. This passionate person will work closely and proactively with sales, marketing, commercial operations teams to deliver actions with world class customer experience. The Commercial Operations team creates loyalty with our internal and external customers by treating every interaction as an opportunity to meet needs and exceed all expectations.

 

Responsibilities: 

  • Manage the information transfer from multiple data sources into Salesforce.com
  • Verify and validate data by comparing source documents
  • Work with existing staff to identify opportunities to improve processes and, with assistance, design new processes to capture and update data and ensure accuracy
  • Perform regular backups to ensure data preservation
  • Assume responsibility for taking a proactive role and managing the needs while exceeding the expectations of our customers by researching, problem solving and generating information
  • Set up new customers, assign customer number, obtain all pertinent account information for shipment and billing
  • Support Commercial Operations team with issues regarding customer relationship management
  • Support customer contracts and pricing agreements

Qualifications and Skills:

  • Enrolled in a 4 year college program either accredited university or community college
  • Solid computer skills, including Excel, Word, and Outlook
  • Basic understanding of databases
  • Strong analytical skills coupled with exceptional attention to detail
  • Must have excellent verbal and written communications skills
  • Excellent research and problem-solving skills
  • Excellent customer service skills and attitude
  • Positive outlook and professional demeanor
  • Must be self-motivated with the ability to exercise good judgment to reach prudent decisions
  • Ability to work in fast paced and changing environment
  • Demonstrated ability to learn and become an expert
  • Knowledge of SalesForce.com is a plus

About Silk Road Medical:

Silk Road Medical, Inc. is a public company located in Sunnyvale, CA, that develops and manufactures less-invasive medical devices intended to improve the treatment of carotid artery disease through proprietary transcarotid therapies. Detailed information about Silk Road Medical can be found at silkroadmed.com.

Interested candidates should submit their resume

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