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TITLE

 

Lead/Principal Writer

COMPANY

 

Zenoti

LOCATION

 

Hyderabad, IN

Description

DESCRIPTION

Our world is hectic, demanding and stressful - all of which is fueling explosive growth in the beauty and wellness industry. As this industry scales, so does the need for world-class tools to manage the business and stay competitive.

Zenoti develops extraordinary tools to help these businesses. We're cloud software for some of the world’s largest beauty and wellness service businesses. We help our global clients reach their full business potential - with an enterprise solution, flexible enough to accommodate companies spread across the globe and smart enough to help our clients thrive. We grew over a 100% in 2018 and here is the link to what we have accomplished - Zenoti 2018 review

We’re not the first player in our market, but we believe we can be the leader.

 

What's the opportunity?

The documentation team at Zenoti is called the Customer Education team as writers here don’t just write. They Educate!

 

As a member of this team, you will have an exciting charter of owing "modules" of Zenoti and building deliverables that provide "Just in Time” and Just in Case" help. Your deliverables will include help articles, short videos, guided tours, tooltips, user experiences, and training material.

REQUIREMENTS

What will I be doing?

  • Asking plenty of questions so you understand not only how something works, but also why it matters to the people using it
  • Writing beyond the obvious and educating customers on Why and How
  • Reviewing the work of other writers to ensure the deliverables are of the highest quality
  • Acting as the customers’ champion and figuring out the best way to get customers the information they need
  • Building context-sensitive help and user experiences using WalkMe and provide "Just in Time” and Just in Case" help
  • Analyzing the usefulness of your content by reviewing the "conversations handled by Bot" and making appropriate changes
  • Creating Instructor Guides for the modules you own

What skills do I need?

  • Experience: You must have a minimum of 6+ years of experience
  • Self-starter: You must be a highly motivated individual who believes in taking ownership of any assigned work
  • Not afraid of change: You are comfortable working in a fast paced environment and do not mind ever-changing scope
  • Work outside the box: You are comfortable doing new things and willing to look and work beyond the usual accepted and defined standards

BENEFITS

  • You will receive a competitive salary and every employee receives equity in the company
  • You will receive medical coverage for yourself and your immediate family
  • We believe in holistic, enriching lives. We want you to work passionate, but sane hours. Our employees receive unlimited vacation, in turn we expect employees to act with integrity
  • Employees are served healthy breakfast, lunch and snacks on every weekday
  • Social activities are part of our culture; regular outings include company celebrations, team outings, movies, social work, outdoor activities and more

Apply for the job

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