Gong.io helps salespeople have better conversations by using AI and machine learning to pinpoint what the top performers are saying and doing differently. Those behaviors can then be replicated across the entire team to increase quota attainment and slash on-boarding time of new team members. Customer-facing teams at hundreds of companies like LinkedIn, GE and ZipRecruiter use Gong to improve their customer experience in millions of conversations every day.
As a Manager of Customer Success, you will scale and foster the already successful customer success team by:
1. Hiring, training and developing accomplished and enthusiastic CSMs
2. Building and refining scalable processes to drive deeper customer value while maximizing revenue
3. Motivating CSMs to perform in a fast-paced and ever-changing environment