We are currently seeking a Sr Director of Operations as we scale and open additional color bars throughout the US.
The individual in this role needs to think creatively, act strategically, and build a solid foundation for the Operations team. This role reports to our COO and will work closely with the C-level executive team
The Sr. Director of Operations will oversee strategic and financial planning, goal setting, and day-to-day management of our headquarters in San Francisco. This role will be responsible for the development and management of the central operations management team in San Francisco.
Specific responsibilities include:
- Lead and manage all aspects of Central Operations to support new and existing Color Bars
- Partner with Field Operations to implement new initiatives and strategies
- Ensure our platform is successful at local levels and transferable to different geographies
- Develop internal control systems to ensure accountability
- Formulate training and incentive plans
- Direct reports will include Central Operations staff at headquarters
- Manage budgets and financial plans with the COO and CFO, and ensuring the operational execution delivers those financial targets
- Drive ongoing metrics around KPI’s and financial goals
- Position will work closely with the Real Estate, Finance, Marketing, and People Departments to achieve industry leadership
- 5+ years leadership operations experience, preferably running marketplaces, customer service and field operations in a rapidly scaling multi-unit company.
- Ability to think strategically and tactically within a dynamic, growing, fast-paced organization
- Proven leadership ability, as well as strength in building internal partnerships
- Ability to think strategically and develop achievable long term goals
- Strategic organizational leader with experience leading cross functional teams and track record of implementing new processes
- Strong quantitative and analytical skills with attention to detail and accuracy
Who We Are
Founded in 2013, Madison-Reed is a prestige beauty brand empowering women with the ultimate hair-color hack. Rather than settling for a suboptimal hair color "box" product or an expensive and time consuming salon visit - they provide her with a hair color experience she never thought possible: Salon-gorgeous multi-tonal hair color with shine and softness, a no-smell low chemical ingredient profile, gold standard customer service with certified licensed colorists on call, cutting-edge diagnostic color matching technology, delivered to her door/on her schedule at a revolutionary price.