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Sr. Director of Operations



Madison Reed



San Francisco, CA, US


We are currently seeking a Sr Director of Operations as we scale and open additional color bars throughout the US.

The individual in this role needs to think creatively, act strategically, and build a solid foundation for the Operations team. This role reports to our COO and will work closely with the C-level executive team


The Sr. Director of Operations will oversee strategic and financial planning, goal setting, and day-to-day management of our headquarters in San Francisco.  This role will be responsible for the development and management of the central operations management team in San Francisco.

Specific responsibilities include:

  • Lead and manage all aspects of Central Operations to support new and existing Color Bars
  • Partner with Field Operations to implement new initiatives and strategies
  • Ensure our platform is successful at local levels and transferable to different geographies
  • Develop internal control systems to ensure accountability
  • Formulate training and incentive plans
  • Direct reports will include Central Operations staff at headquarters
  • Manage budgets and financial plans with the COO and CFO, and ensuring the operational execution delivers those financial targets
  • Drive ongoing metrics around KPI’s and financial goals
  • Position will work closely with the Real Estate, Finance, Marketing, and People Departments to achieve industry leadership


  • 5+  years leadership operations experience, preferably running marketplaces, customer service and field operations in a rapidly scaling multi-unit company.
  • Ability to think strategically and tactically within a dynamic, growing, fast-paced organization
  • Proven leadership ability, as well as strength in building internal partnerships
  • Ability to think strategically and develop achievable long term goals
  • Strategic organizational leader with experience leading cross functional teams and track record of implementing new processes
  • Strong quantitative and analytical skills with attention to detail and accuracy

Who We Are

 Founded in 2013, Madison-Reed is a prestige beauty brand empowering women with the ultimate hair-color hack. Rather than settling for a suboptimal hair color "box" product or an expensive and time consuming salon visit - they provide her with a hair color experience she never thought possible: Salon-gorgeous multi-tonal hair color with shine and softness, a no-smell low chemical ingredient profile, gold standard customer service with certified licensed colorists on call, cutting-edge diagnostic color matching technology, delivered to her door/on her schedule at a revolutionary price.

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