About the company
An initiative that started in 2014 with just a few restaurants on board limited to Koramangala in Bangalore, Swiggy is now India’s leading food ordering and delivery platform. We recently received our series H round of funding and were able to raise an astounding $1 Billion. We have grown beyond our wildest imaginations. Starting off with just 2 neighbourhoods in Bangalore, we are now present in over 70 locations PAN India and are only looking to grow further. More than 50,000 restaurant partners leverage Swiggy to reach new customers and increase their sales. All of this has been made possible only because of our motivated work force nearing 5000+ employees that run the show from start to finish. Every order delivered by Swiggy’s fleet of over 1,20,000 Delivery Executives, the largest in India, ensures a host of customer-centric features, while ensuring we provide unparalleled convenience for our customers.
The Operations function at
Swiggy is responsible for order fulfilment, logistics and customer experience.
The City Operations Head has the end-to-end responsibility for delivering on
all these aspects as per the internal norms of the company. The role would
require the candidate to perform the following tasks:
- Developing and ensuring execution of Operational
- Processes to allow the business to efficiently operate and grow.
- Leading and managing the team of Managers and
- Executives to offer the best Customer experience.
- Strategizing and executing projects aligned with
- the company vision and setting timelines to reach those goals.
- Proactively keeping an eye out and experimenting
- with new features which could provide a seamless customer experience.
- Recruit & Manage the fleet of executives and
- ensure a healthy and efficient work environment.
- Setting the vision and direction of the team by
- managing individual and team performance expectations and goals.
- Monitoring real time service levels and schedule
- Performing ad-hoc analysis and reports based on
- business needs.