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TITLE

 

Operations Manager-Surat

COMPANY

 

Swiggy

LOCATION

 

Surat, IN

Description

About the company

 

 

An initiative that started in 2014 with just a few restaurants on board limited to Koramangala in Bangalore, Swiggy is now India’s leading food ordering and delivery platform. We recently received our series H round of funding and were able to raise an astounding $1 Billion. We have grown beyond our wildest imaginations. Starting off with just 2 neighbourhoods in Bangalore, we are now present in over 70 locations PAN India and are only looking to grow further. More than 50,000 restaurant partners leverage Swiggy to reach new customers and increase their sales. All of this has been made possible only because of our motivated work force nearing 5000+ employees that run the show from start to finish. Every order delivered by Swiggy’s fleet of over 1,20,000 Delivery Executives, the largest in India, ensures a host of customer-centric features, while ensuring we provide unparalleled convenience for our customers. 

 

 

 

 

Description

 

You will lead a team of area managers to optimize efficiency of

operations and achieve the performance target for these areas. You will assist

the management in implementing new strategic initiatives as well as contribute

with ideas for effectively scaling up the operations in these areas.

· You will liaise between the implementation team and the operations

strategy team to ensure that all the areas under you focuses on order

fulfilment, logistics and customer experience. You will be responsible

for leading and managing a huge team, their performance, expectations and

goals.

· Perform cost analysis and reporting as well as manage schedules, quality

initiatives and process change initiatives. Design and manage execution of the

employee retention plan; Responsible for deciding on the staffing and training

requirements for all the areas under your purview.

· Improve the systems, processes and policies in the operations team to

better support management reporting, information flow and relevant business

metrics

· Ensure the fleet of delivery executives across areas are disciplined,

and resolve disputes/strikes that may arise in these areas, warranting an efficient

and healthy work environment.

· Support the area managers in the design and rollout of a payout

structure that motivates and rewards the desired behaviors and performance of

delivery executives

· Ensure a flawless delivery service for the customers in your areas with

special focus on real time service levels and schedule adherence;

· Meet or exceed customer satisfaction rating target of the delivery fleet

in all the areas under your purview

· Provide individual coaching feedback sessions, and have weekly

one-on-ones with the area managers that focus on improving customer

satisfaction

· Schedule frequent hub visits to ensure compliance in hub operations in

all areas; Serve as a leader and point of contact as well as to address issues

 

that are supervisor related or complex in nature

Apply for the job

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