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Lead Technical Program Manager - Localization






San Francisco, CA, US


About the Role

The localization team is seeking an experienced technical program manager to lead our Localization Operations (LocOps) team. In this role, you will own localization tools infrastructure with collaboration with internationalization engineering and product manager. You'll also set the vision for Uber localization tools for the years to come. You will act as a liaison between localization operations team, the internal localization team, cross functional stakeholders, and vendors to ensure localization tools and processes properly capture all requirements for functionality, efficiency and scalability. You have technical skills to solve complex problems and can produce scalable solutions. Relationship management and a collaborative attitude are a must.

What You'll Do

  • Own and manage our localization tools vision and roadmap with focus on functionality, scalability and efficiency
  • Manage a team of LocOps including (but not limited to): oversight of day-to-day operations, holding 1:1s &coaching individuals, setting vision & OKRs, handling resource allocation to optimize for business needs
  • Act as the primary localization tools point of contact for all cross-functional stakeholders related to the LocOps team
  • Develop & maintain key relationships with stakeholder managers and leadership
  • Proactively lead localization tools-related internal and cross-functional initiatives
  • Work closely with localization vendors and ensure compliance to Uber's technical requirements
  • Gather requirements from LPgMs (Localization Program Managers) and LMs (Language Managers) on localization tools and process needs and work with internationalization engineering and product teams to enable support
  • Collaborate with cross-functional stakeholders, such as Marketing and Help Content teams, and guide them on how to best integrate their CMSs into the Localization pipeline and/or improve existing integrations
  • Technical Program Manager ladder requirements Technical conversation with engineering and our tools eng manager on how to enable globalization on an engineering code-base and integrating various internationalization libraries

What You'll Need

  • BA/BS degree in computer science or equivalent coding experience
  • 2+ year of people management experience
  • 5+ years of localization operations experience in the high-tech industry on the client side
  • Familiarity with scripting languages such as Python, Perl, Ruby, Postman and SQL
  • Proven track record in streamlining complex processes and improving workflow efficiency
  • Good understanding of Localization Program and Language Management roles as well as day-to-day functions
  • Deep understanding of localization and internationalization issues
  • Deep understanding the localization requirements of various content types such as UI, HC, Marketing, &Legal
  • Ability to navigate ambiguity, work independently and be able to chart the direction of projects
  • Strong analytical and problem- solving experience, coupled with excellent business judgment
  • Great negotiation skills and ability to prioritize tasks in a dynamic environment
  • Very detail-oriented, quality-focused and proactive
  • Excellent written and verbal communication skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels
  • Self-directed - you need to take the initiative in tackling large problems head- on
  • Quality driven - you will help set the direction of the Uber brand - we need people who are committed to excellence
  • Excellent team player
  • Passionate about Uber and our mission
  • Experience using CAT tools as an LPgM/LM to manage our localization pipeline & workflows (e.g. Memsource, Smartling, Idiom WorldServer, and Trados) is a plus

Bonus Points If

  • Master's degree in computer science or related field
  • You are fluent in languages other than English

Apply for the job

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